Since I'm not home most of the time during the week, on the weekends I get to see what kind of trouble Juno gets in to while I'm normally gone. Her new favorite play place (beating out the toilet, sink, and refrigerator) is the bathtub. She loves to play in water and drink water when shes in control of how wet she gets. Without any inhibitions she jumps right through the closed curtain and knocks down the shampoo bottles, licks up any droplets left from the last shower, chews on the plastic curtain, and meows when she forgets how she got in.
Since I was home today I thought I would teach her that playing in the bath tub was probably not what she wanted to do.
I filled the tub with a couple inches of water, and closed the curtain.
I sat waiting with my camera until I heard the splash, and found this.
Juno eventually succeeded in drying herself off.
And hopefully I succeeded in teaching her not to play in the bathtub.
Sunday, January 16, 2011
Sunday, January 9, 2011
This is what we do..
Me: Thank you for calling discover this is Emily in Salt Lake may I have your account number please?
Lady on the phone: I don't have an account with you, I'm calling because I charged $600 on my ex-husbands discover card without him knowing. I just wanted to let you know that it was me so if he needs to press charges he can, I just don't want him to be held responsible for it.
Me: ...
In my line of work, grunt labor bottom of the food chain customer service rep, I get to see an interesting side of the human race. During the day its frustrating and I want to throw down my headset and walk out, but by the end of the day I can't help but to think back and laugh.
One of my favorite things is the things people say on the phone when they think I cant hear. Before customers get to me our automated system says "We are now transferring you to our customer service team in Utah." Right after that they're on my line and I can hear EVERYTHING they say. Their reactions to finding out their going to be talking to someone in Utah are pretty funny. Some of my favorites...
"Uuuutaaaahhhhhhh." (by far the most common too)
"Utah? That's probably why my accounts messed up."
"Where's Utah?"
My favorite call of the week though was this older lady who called in on her husbands account. When I asked for her name she gave his name, Timothy. People do this a lot because they know they're not listed on the account, but usually if I say like "I have so-and-so's account pulled up and who am I speaking with today?", they'll say oh this is his wife/or fiance/or other relation. It's my way of nicely saying its okay if you're not the account holder just don't lie to me, I'm not 80 years old but I wasn't born yesterday. This lady was adamant that her name was Timothy though. So I transferred her to the Security team who is not so nice to people pretending to be someone they're not. So satisfying.
More stories to come...
Lady on the phone: I don't have an account with you, I'm calling because I charged $600 on my ex-husbands discover card without him knowing. I just wanted to let you know that it was me so if he needs to press charges he can, I just don't want him to be held responsible for it.
Me: ...
In my line of work, grunt labor bottom of the food chain customer service rep, I get to see an interesting side of the human race. During the day its frustrating and I want to throw down my headset and walk out, but by the end of the day I can't help but to think back and laugh.
One of my favorite things is the things people say on the phone when they think I cant hear. Before customers get to me our automated system says "We are now transferring you to our customer service team in Utah." Right after that they're on my line and I can hear EVERYTHING they say. Their reactions to finding out their going to be talking to someone in Utah are pretty funny. Some of my favorites...
"Uuuutaaaahhhhhhh." (by far the most common too)
"Utah? That's probably why my accounts messed up."
"Where's Utah?"
My favorite call of the week though was this older lady who called in on her husbands account. When I asked for her name she gave his name, Timothy. People do this a lot because they know they're not listed on the account, but usually if I say like "I have so-and-so's account pulled up and who am I speaking with today?", they'll say oh this is his wife/or fiance/or other relation. It's my way of nicely saying its okay if you're not the account holder just don't lie to me, I'm not 80 years old but I wasn't born yesterday. This lady was adamant that her name was Timothy though. So I transferred her to the Security team who is not so nice to people pretending to be someone they're not. So satisfying.
More stories to come...
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